Enerfin had previously relied on in-house hosting. But it simply wasn’t reliable enough, and that was becoming a real problem for the company. After one too many power outages, the team came to us looking to upgrade their service and keep systems online no matter what.
The problem: Frequent outages and time-consuming processes
Enerfin’s office had been plagued by power and internet outages, the frequency of which had become a real concern for the team.
When faced with an outage, staff often had to travel into the office to restart computers manually. Given the fact that the office was only open one day a week, the situation was fast becoming untenable.
Enerfin decided it was time to move to a purpose-built data center. And their search for a setup that was as secure as it was reliable soon brought them straight to us.
Staff were initially hesitant about the prospect of migration, but our technicians soon put their minds at rest. They later told us that our service stood out from others thanks to the professionalism of our staff and the great reputation we have for the fast, responsive service that we offer here.
Our solution: Colo+ with 24-hour support and failsafe security
Colo+ ticked every box for Enerfin, particularly as it combines the reliability of colocation with the standout customer service our team is known for. The company immediately knew that Colo+ was the right option for them, and it’s already proven hugely successful.
How it happened: A smooth, fuss-free migration
Our team took control of the migration process, ensuring it all ran smoothly and in accordance with the agreed schedule.
Enerfin was kept up to date at every stage of the process. As always, our engineers provided lightning fast responses whenever staff sent a query across to ensure everyone’s peace of mind throughout the move.
The team told us they were pleasantly surprised by how seamless the process was and the speed at which issues were resolved.
The end result: Total confidence and a newfound sense of security
Since moving to TRG, Enerfin has real confidence in its infrastructure for the first time. Staff have really benefited from the fast response times we offer, and they feel totally secure and supported by our team.
Operations are now more efficient than they had been, as their staff know issues will always be handled promptly. Gone are the days of worrying about unexpected outages or needing to rush to the office to manually restart equipment. Now, Enerfin is reaping the benefits of fast, reliable support and our “genuinely nice employees!”
Enerfin told us that every time they’ve reached out with a request, they’ve received a response well within 24 hours (and often far sooner). They even said they feel truly valued as customers at TRG. That really is music to our ears.
