Contech approached us during the search for the company’s first purpose-built data center. Prior to moving to TRG, the business had been reliant on its own in-house services, but the impact of Hurricane Beryl made it clear that a fully protected, disaster-proof option was needed for the future.
The problem: Rising costs and poor reliability
Hurricane Beryl was the final straw for a company that had already started to consider switching to a data center due to the rising costs associated with in-house options. Having never used a data center before, the Contech team came to us with plenty of questions. But our technicians quickly put their minds at rest as we talked through the options.
TRG’s solution: Colo+ with free remote hands on
Colo+ immediately ticked every box for Contech, and the fact that our technicians would be able to handle every aspect of the move on their behalf made it a clear winner.
With Colo+, clients don’t even need to step foot into the data center if they don’t want to. Our team is on hand to manage every aspect of the move and subsequent management on their behalf.
How it happened: Smooth sailing for a four-hour migration
The migration itself went according to plan, with the move itself complete in under four hours and everything up and running by the following day.
Contech told us they’d been incredibly impressed by how well our team managed the process for them. The only real hiccough was a cable that needed to be reseated, but of course we had this covered.
The end result: Fast, efficient service from a knowledgeable team
Contech told us that one of the key benefits they’ve experienced since making the move to TRG is the peace of mind it’s given them.
Their IT team no longer needs to worry about unexpected outages or looming natural disasters, because everything is fully protected in a data center that still maintained 100% uptime throughout Hurricane Beryl.
The Contech team was hugely complimentary about the knowledge and experience our technicians have, telling us it was this that gave them the confidence to let us handle everything. In fact, they went so far as to call our technicians “outstanding.” That’s what we like to hear!
